Order Information and Tracking
Where is my order?
Choose from two ways to easily track your Crocs.com order.
Option 1: Log in to track your order
1. Visit Crocs.com and select ”Sign In” from the top navigation bar of the homepage.
2. Enter your registered email address and password and click Sign In.
3. Under select your order number.
4. In the Order Details page, find the Track Shipment section and click the tracking number.
5. Your tracking information will display with the estimated delivery date and package travel history.
Option 2: Track with order number and name
1. Click the Order Status link in the footer section.
2. Enter your order number and your email address. (Be sure to capitalize the CUS at the end of the number. For example: 00123456CUS.) Click Go.
3. In the Order Details page, find the Track Shipment section and click the tracking number.
4. Your tracking information will display with the estimated delivery date and package travel history.
Need help?
Contact Customer Service at 1-866-306-3179
Can I change or cancel my order?
Returns & Exchanges
RETURN POLICY
Unworn and unwashed items may be returned within 30 days of purchase date. Customers will be issued a refund for the cost of the merchandise and sales tax associated with the transaction to the original form of payment. Shipping charges paid on the original order will not be refunded on returns made in store or online.
– For online returns we provide a printable pre-paid return shipping label for free and easy returns through UPS, however shipping charges paid on the original order will not be refunded (i.e. expedited shipping cost or ground shipping charges when free shipping threshold was not met)
– Items marked “Final Sale” are not eligible for return or exchange and are not subject to price adjustment.
– Products created for collaborations or special events cannot be returned online or in-store unless they’re defective.
– Returns can be made in store for a refund to the original form of payment or online at Crocs.com. Store returns can only be processed for amounts up to $250.
Our returns take up to 10-14 business days to process after we receive the item(s). Please note that it may take additional time for the refunded amount to post your account depending on your bank or financial institution.
If there is a quality issue with your item.
Crocs reserves the right to change this Return Policy at any time.
How do I return an order I purchased online?
Shipping Information
What if my item has shipping damage?
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.
How do i locate my package?
Can I exchange a gift?
How do I report Counterfeit or Fake Products?
Unsubscribe from Email Newsletter and Mobile Text Notifications
How do I unsubscribe?
To unsubscribe from Mobile text notifications:
1. Find the text thread from Crocs on your phone
2. Type in “STOP” and send the text to the thread
3. You will then receive a text confirmation that you are unsubscribed from messaging.
To unsubscribe from the email newsletter:
1. Scroll to the bottom of the most recent Crocs Newsletter
2. Click on “Unsubscribe”
3. You will then be redirected to a page confirming that you have been unsubscribed from the newsletter.
Contacting Customer Service
How do I contact customer service?
Our Customer Service team is happy to assist with questions you have about Crocs™ and our products. You can reach us in three convenient ways:
1. Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives.
2. Chat live for fast assistance. Connect with a Customer Service member via live chat during regular business hours.
a. From the bottom navigation bar, select
b. Enter your name, email address, question and order number (if available) and click Chat Now.
Crocs Coupon Information and Promotion Codes
How do I use a coupon?
Crocs™ coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the “Promo or Coupon Code” field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.
Looking for a coupon code? See our latest offers.
We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Crocs.com and hope that you’ll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts.
Coupon codes issued by Crocs.com or Crocs online customer service are for use ONLY on Crocs.com and cannot be used in Crocs owned stores or on any other Crocs owned website.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **
Usually, if a coupon code isn’t working, it’s been entered incorrectly or has expired. Please check your coupon code for the following:
1. Coupon codes are often case sensitive, so be sure you’re entering it in the proper case. Also, double-check to ensure you’re typing the numbers and letters in the correct order.
2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
3. Your coupon code may have expired. If the coupon code has expired, you’ll receive an “Expired Promo Code” error message under the coupon and promo code box.
4. Some coupon codes are valid only on specific styles and will not work with non-qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.
Payment Options
What payment options can I use?
We currently accept the following payment methods:
– Visa
– MasterCard
– American Express
– Discover
– JCB
– Crocs Gift Cards
– Afterpay
– PayPal
– ApplePay
– Cash App Pay
At this time we do not accept any other forms of payment.
Afterpay
What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
How do I use Afterpay to check out in stores?
Where can I use Installments by Afterpay?
Can I use Installments by Afterpay if I’m an international customer?
How does the payment schedule work?
Where can I find common questions about payment?
When will my items be delivered if I use Installments by Afterpay?
Is there a limit to how much I can spend on a single transaction?
What products are not eligible for purchase using Installments by Afterpay?
How do I return or exchange an item purchased using Installments by Afterpay?
Where can I find out more about Afterpay?
Both physical and e-gift cards are redeemable on Crocs.com and in Crocs-owned stores.
Shipping Methods, Rates & Delivery Estimates
Economy
– $9.99 flat rate or FREE on orders over $49.99 (not including taxes and after discounts).
– Free shipping is valid on all orders with a pre-tax subtotal of $49.99 or more; other discounts applied to your order could change your subtotal. Exclusions apply
– Orders ship within 2-4 days of order date.
– Transit time estimated to be 5-6 business days from receipt of your shipping confirmation email.
– Delivery times to AK, HI, PO Boxes, PR, VI may take longer.
Standard Ground
Express 2-Day
Express Next Day
Packaging
What type of packaging do you use?
One of the biggest ways we reduce the environmental impact of our packaging is to limit using shoe boxes where possible. Our global polybag has an 85% lower carbon footprint than a shoe box*. Even better, it’s made from 100% recycled material**. Because Crocs are durable and often lightweight, they don’t require the same level of protection other shoes might. This is why most of our products are sold without a shoe box.
*This comparative metric was made against a shoebox containing 85% recycled cardboard, 15% market mix cardboard, and weighing 180 grams and calculated using the Higg Materials Sustainability Index (Higg MSI) V3.7 developed by the Sustainable Apparel Coalition, a cradle-to-gate material assessment tool that calculates environmental impacts of materials. The calculation was completed in 2024 by Crocs, Inc. and is not verified by a third-party.
** Our LDPE product polybags are made from 100% post-industrial recycled content.
Sales tax is calculated according to the ship-to address for orders placed on Crocs.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.